Satisfaction Guaranteed - We take customer satisfaction seriously. If you're not completely satisfied with a purchase from us, simply return the merchandise within 30 days of delivery to receive a refund or for an exchange (please see our Return Policy for more information and information about New Surplus, Refurbished and “As Is” product returns). Every “New” product sold on our site or in one of our stores also comes with a full manufacturer's warranty.
Hassle-Free Returns - Merchandise may be returned or exchanged within 30 days of ordering. The return/exchange process is simple: request an RGA number so that we can process the return, make sure that the return item is in new condition, and send the product in question back to us.
We hope that you are completely satisfied with your order. If, for any reason, you are not satisfied, you may return most items sold by BuyWeaver.com within 30 days of delivery for a replacement or a refund. Items that are not permitted to be replaced or returned are described below under “Ineligible Returns/Replacements.” If a refund is issued, the purchase price of the item plus any applicable sales tax/GST/PST will be credited.
Return Goods Authorization Form (RGA)
You are a valued customer, and we want your shopping experience with us to be hassle-free. If you do need to return an item to us and the item is eligible for return, please contact our customer service department at 877-403-4503 to obtain a Returned Goods Authorization (RGA) number so we can process your request promptly.
NEW Products: If, for any reason, you are not satisfied, you may return most New Products sold by BuyWeaver.com within 30 days of delivery for a replacement or a refund.
New Surplus, Unused Surplus and Refurbished products: Returns for any New Surplus, Unused Surplus and Refurbished products (as defined below) must be FOB Weaver Electric’s Denver, CO. plant and must be made within 30 days and are subject to a 30% restocking charge. Weaver Electric will have no responsibility for products returned without an RGA number, or which are not packaged to UPS insurance specifications.
Definitions of Product Conditions
New -The product was purchased through the manufacturer's normal distribution network. The product is in its original factory packaging and is subject to the manufacturer's warranty.
New Surplus - The product has not been put into service and is in the original factory packaging. The product has been purchased through sources other than the manufacturer's normal distribution network. The product is not covered by the original manufacturer's warranty.
Unused Surplus - The product has been inspected and determined to be "unused". The product may or may not be in the original manufacturer's packaging materials. The product is not covered by the original manufacturer's warranty.
Refurbished - The product was used previously and has undergone reconditioning. Products are cleaned, lubricated, and reassembled to operate under normal usage conditions. A product that has been installed as a component of an electrical or mechanical system that has been energized but not put into service will be considered "Refurbished".
“EOK” or “As-Is” - The product has been used previously or is in otherwise unknown condition. The product is not covered by any manufacturer’s warranty or under warranty by Weaver Electric Company.
Packing and Sending Your Return
- Complete the Return Goods Authorization Form (RGA) that you will receive from our customer service department. Indicate the action you would like us to take (replacement or refund) and the Reason for Return. Please provide your e-mail address and phone number so that we may contact you if there are delays in processing your return.
- Pack the items along with the Return Form securely in the original box.
- Affix the shipping label securely to the outside of the box.
- Send your Return to us using an insured or track-able shipper that is most convenient for you.
Returning Free Gifts with Purchase and Promotional Packages
We occasionally offer promotional packages and free gifts with purchase. If you would like to return an item for which you received a free gift, you must also return the free gift in order to receive a refund.
Items sold as part of a promotional package may not be returned separately for a refund. For example, if you purchase two items sold together as a promotion, and you would like to make an eligible return for a refund, you are required to return both items together. If an item sold as part of a promotional package arrives damaged or defective, it may be returned for replacement.
Requesting a Replacement
We will replace an item for the same item if it arrives damaged or defective. When requesting an eligible replacement, please indicate on the Return Goods Authorization Form you receive from our customer service dept. if you would like a replacement of the same item shipped to you at no cost. At this time, exchanges for different items are not possible, but you are welcome to place a new order on our website at BuyWeaver.com or by phone: 877-403-4503
Requesting a Refund
When requesting an eligible refund, you will be refunded the purchase price of the item. All eligible refunds are made to the original form of payment. We cannot issue a refund to gift recipients; however, you may request a replacement if the item is damaged or defective.
We cannot accept for return or replacement any item that not new, or has been energized, unless it arrived damaged or defective. If an Item was sold as If an item was sold as a set, individual elements of that set cannot be returned for a refund. (Please return the entire set if you are requesting an eligible refund or replacement).
If you ordered an item that you want to return but can't find the invoice that was enclosed with the order, please contact our Customer Service Center at 877-403-4503
Processing Your Return
Please allow 21 days to process your return. You will receive notification via e-mail or postal mail confirming that your return has been received and processed. If, after 21 days, you still have not received e-mail or written confirmation that your return has been processed, please contact our Customer Service Center at 877-403-4503. Please allow up to two billing cycles for any eligible refund to appear on your credit card statement.
When packages are returned to us as undeliverable, we will attempt to contact you via phone or e-mail in order to obtain a different shipping address to re-ship the order. If you are concerned that there may be an issue with delivery of your order, call our Customer Service Center at 877-403-4503.
Canceling or Changing an Order
Once an order has been submitted, you must contact our Customer Service Center to attempt to cancel or change it. We are unable honor customer requests to cancel or change orders that have already entered the shipping process with the exception of remaining items in a partially shipped order.
Warranty and Returns
Limited Warranty Weaver Electric warrants only that New, New Surplus, Unused Surplus and Refurbished products (as defined below) will operate under normal load and usage conditions with proper supervision for a period of twelve (12) months from the date of shipment. “As-is” products are not warranted. PURCHASER'S EXCLUSIVE REMEDY FOR BREACH OF ANY WARRANTY SHALL BE REPAIR OR REPLACEMENT, AT WEAVER ELECTRIC'S OPTION, OF ANY MECHANICAL OR ELECTRICAL PART, F.O.B. WEAVER ELECTRIC'S DENVER, CO. PLANT. WEAVER ELECTRIC SHALL NOT BE LIABLE FOR CONSEQUENTIAL AND/OR INCIDENTAL DAMAGES. SOUTHLAND MAKES NO OTHER EXPRESS OR IMPLIED WARRANTY AND EXPRESSLY DOES NOT WARRANT THE MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF PRODUCTS SOLD TO PURCHASER. Purchaser agrees that the purchase price paid for the product is a consideration in limiting Weaver Electric's liability for any breach of warranty. Failure to pay the purchase price on or before its due date shall render any warranty null and void.